Trust & Safety Specialist (Content Moderator) with Portuguese

Location: Krakow
Salary range: Not stated
Workplace: In office
Level: Agent or moderator
Job family: Content Moderation
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Poland. Most of our pay data comes from US roles. If you work in Trust & Safety in Poland, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as S2.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Trust & Safety content moderation and responsible AI work for Accenture's platform clients, reviewing user profiles, audio, video and text and escalating or resolving reported or system-flagged issues. The team also tests and challenges AI systems and large language models to improve the safety and quality of generative AI output.

What you'd do

Review, classify, or remove user content according to client guidelines using specific tools and channels.
Track changing client policies and guidelines and apply updates to daily decisions.
Investigate complex content issues, resolve them, and relay them to the wider Trust and Safety team.
Build and run prompt strategies that probe large language models on medical, legal and other sensitive topics.
Assess model responses for appropriateness, refusals, and appended disclaimers against client definitions.
Work with teammates to build a shared understanding of responsible AI issues from model responses.
Help shape moderation standards and responsible AI governance rules that the team follows.

What it asks for

Excellent English and Portuguese comprehension and communication skills.
Ability to stay composed under pressure and manage stress while handling hard material.
Ability to make decisions objectively, free of personal bias, in line with client policies.
Strong attention to detail and critical thinking.
Comfort synthesizing information from multiple streams.
Availability to work from the Kraków office on a rotating 7-day schedule across morning, evening or night shifts.
Deep familiarity with the internet, internet platforms, and internet culture (preferred).

Worth knowing

Exposure to objectionable, disturbing, graphic, violent, or sexual content, plus flashing lights.
Required participation in a Trust & Safety well-being support program.
Rotating shifts across a 7-day week, including nights and evenings.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago