Trust & Safety Guides
The T&S Starter Kit
Made for anyone new to the field: the basics of Trust & Safety in plain language, then the groups, newsletters, podcasts and events where its people are.
Open the Starter KitAll guides, by topic
28 guides
Breaking in
2 guides
How to land your first Trust & Safety job, starting from zero.
Pay and offers
2 guides
What these jobs pay, and how to ask for more without breaking out in a sweat.
Resumes and interviews
3 guides
Getting noticed by someone who has read four hundred resumes today.
Career paths
5 guides
Where you can go after your first job, and how people really get there.
Doing the work
8 guides
How the work actually happens: the rules, the reviews, and the numbers behind them.
- Trust & Safety titles, decoded4 min
- The numbers the queue runs on3 min
- Writing a decision someone can defend3 min
- What the new rules ask of practitioners3 min
- The AI rules a Trust & Safety team should know2 min
- What AI safety teams actually do3 min
- Law enforcement response, the basics3 min
- Moderating a language you don't speak3 min
Wellbeing and resilience
2 guides
Looking after yourself in a job that shows you the worst of the internet.
Leading a team
3 guides
Running a team, asking for more people, and getting through the bad weeks.
Tools and vendors
3 guides
Picking, building and living with the software your team runs on.