Trust & Safety Associate - Mandarin Chinese

Location: Bangkok, Sathorn Prime Tower
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S4, Specialist / QA / Trainer. We don't yet know typical pay for this level in Thailand. Most of our pay data comes from US roles. If you work in Trust & Safety in Thailand, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer · asks for 18+ years.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation work for a client platform, reviewing user profiles, audio, video and text, and investigating, escalating or resolving reported or system-flagged issues. The role sits in Accenture's Trust and Safety offering within Operations, which works for platform companies to keep their services safe.

What you'd do

Review, classify and remove content under client guidelines using specific tools and channels.
Track changing client policies and guidelines and apply them to decisions.
Investigate complex content issues and relay them to the broader Trust and Safety team.
Advocate for the user community.
Take part in process improvement initiatives and continuous training and workgroup discussions.
Discuss socially sensitive topics to help keep communities safe.

What it asks for

Excellent English and Mandarin Chinese comprehension and communication skills.
Strong coping, emotional resilience and stress-management skills.
Ability to decide objectively, free of personal bias, under client policies.
Strong attention to detail and critical thinking.
Comfort synthesizing information from multiple streams.
Deep familiarity with the internet, platforms and internet culture.
Cultural and political awareness of the market and region supported.

Worth knowing

Exposure to graphic, violent, sexual or egregious content.
Well-being support program designed for Trust & Safety staff.
Rotating shifts, non-standard hours, weekends and holidays.
Work is delivered by Accenture for a client's platform.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago