Quality & Training Specialist - German Speaker, Video Safety Operations (Dublin)

Written by the T&S Network from TikTok's posting.

Quality assurance for human moderation of video content in TikTok's Video Safety Operations, checking that safety policies are enforced accurately and consistently at scale. The role sits in the Quality & Training Specialist department and covers audits, root cause analysis, calibration and policy cascade for the German market and partner BPO teams.

What you'd do

• Run regular analytical audits of human moderation against data protection and Trust & Safety standards and audit targets
• Perform root cause analysis on recurring quality issues and turn error patterns into feedback for operations teams
• Give expert judgment on complex, ambiguous or high-risk cases and validate golden sets used as enforcement benchmarks
• Lead calibration sessions to keep decisions consistent across moderation teams
• Resolve unprecedented edge cases and drive policy cascade to internal and external partners
• Lead or support training rollouts for policy and guideline changes, especially for BPO staff

What it asks for

• Proven experience in analytical audits and performance tracking in a trust and safety, compliance or high-volume operations setting
• Strong root cause analysis and trend identification skills
• Deep understanding of content policies and SOPs with judgment on escalated cases
• Fluency in German required for work with German market content and stakeholders
• Comfortable working in English, which is the language used for most day-to-day work
• Proficiency with QA dashboards, calibration tools and data visualization reporting
• Ability to use AI tools to streamline workflows (preferred: knowledge of Video Safety Operations policy)

Worth knowing

• Work shifts, weekends and public holidays as operational needs require
• Work includes partnering with BPO vendor teams

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.