Quality & Training Specialist - Hebrew Speaking - Video Safety Operations

Written by the T&S Network from TikTok's posting.

Quality and training role for video safety operations at TikTok, checking that safety policies are enforced accurately and consistently across human moderation teams. The work sits in the Quality & Training Specialist department, where the Market Lead bridges high-level policy and frontline execution, focusing on systemic scalability and operational risk.

What you'd do

• Audit human moderation regularly for accuracy, data protection and Trust & Safety compliance against audit targets.
• Run root cause analysis on recurring quality issues and spot error patterns across moderation work.
• Give expert judgment on complex, ambiguous or high-risk cases and validate golden sets used as benchmarks.
• Lead calibration sessions to keep moderation teams consistent and work with BPO partners and policy teams.
• Resolve unusual edge cases quickly and make sure policy and guideline updates reach all internal and external partners.
• Prepare weekly and monthly reports on market accuracy, error trends and policy gaps using QA dashboards.
• Lead or support training rollouts for policy changes, especially for BPO staff, around 20% of monthly output.

What it asks for

• Proven experience in analytical audits and performance tracking in a trust and safety, compliance or high-volume operations setting.
• Strong root cause analysis skills and ability to suggest process changes that cut error rates.
• Deep understanding of content policies and SOPs with sound judgment on escalated cases.
• Experience leading calibration sessions and delivering training to stakeholders.
• Fluency in data visualization, reporting and QA or calibration tools.
• Ability to use AI to streamline workflows and give feedback on system functionality (preferred).
• Fluency in Hebrew and fluency in English as the primary working language.

Worth knowing

• Requires commitment to shifts, weekends and public holidays as operational needs demand.

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.