Head of Product Communications - Trust & Safety, AI & Technology Communications
- Locations
- San Jose, United States of America · New York, United States of America
- Salary range
- USD $159,000 – $272,000 base
- Workplace
- In office
- Level
- Manager
- Job family
- T&S Operations
- Posted
- Recently
The T&S Network estimates this role to be M4, Senior Manager. The typical base salary for that level in Scaled Ops & Moderation is $190k to $270k at an employer this size in the San Francisco Bay Area or New York. Key skills at this level: forecasts volume and staffs against it with real error bars, owns service levels and can explain a miss without blaming the queue, and governs a vendor relationship on quality, not only on cost per action.
Why this level
Estimated from the posting rather than stated by the employer: the title reads as M4 · posts $159k to $272k base at a company over 5,000 in the San Francisco Bay Area or New York.
The role, in T&S terms
Written by the T&S Network from TikTok's posting.
Product communications for TikTok's Trust & Safety, AI and Technology Communications team, explaining product launches, feature updates and AI innovation to media, policymakers and users. The team also covers safety, youth protection, privacy and security messaging, issue response and PR risk counsel during product development.
What you'd do
- Lead global communications strategy for product launches, feature announcements and key product moments.
- Define product narratives that reach media, creators, partners, policymakers and internal stakeholders.
- Plan launches end to end, including press strategy, FAQs, briefing materials and executive talking points.
- Lead the communications risk review process to flag sensitive issues and check accuracy and compliance.
- Build frameworks and guidance for cross-functional coordination and narrative consistency across markets.
What it asks for
- Bachelor's degree or above in communications, journalism, PR, marketing or related field, or equivalent practical experience.
- Track record leading high-profile product launches in a global, matrixed organization.
- Experience working across U.S. and APAC markets (preferred)
Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikTok before you apply. If we got something wrong, report this listing.
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Still listed 14 hours ago
About TikTok
The employer
About TikTok
Social platforms · Media and streaming · Culver City, CA · 50,001 to 100,000 people · Founded 2016
Short-form video platform, run by ByteDance outside the US and by a joint venture of Oracle, Silver Lake and MGX inside it since 2026.
Moderation, reported
TikTok filed 37.7M moderation decisions with the European Commission for May 2026.
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