Senior Product Operation Manager (Video Recommendation and Safety) - TikTok Safety Product

Written by the T&S Network from TikTok's posting.

Product operations work inside a content safety team that uses large language models to speed review and manage risk, with a focus on the recommendation phase, such as feed distribution. The role sits in TikTok's Safety Product group, which aims to keep safety systems scaling with global growth while protecting creator experience.

What you'd do

• Define the safety operations roadmap and set success metrics such as risk recall, precision, and false positive rate.
• Design, implement, and tune risk governance strategies for feed distribution and other recommendation-stage interventions.
• Weigh safety actions against creator experience so fewer legitimate posts get wrongly limited in distribution.
• Analyze operational data to spot emerging risks in the recommendation ecosystem and monitor operational health.
• Dig into creator appeal cases to find false positives and iterate on distribution rules and policies.
• Work with recommendation algorithm, product, and policy teams to operationalize new safety initiatives and manage escalations.

What it asks for

• Bachelor's degree or above.
• Grounding in T&S operations, content governance, or risk management within recommendation systems.
• Hands-on work reviewing wrongly flagged creator content, appeals, or the health of the creator ecosystem.
• Track record of designing evidence-based process improvements for efficiency, quality, and creator experience.
• Strong project management, stakeholder management, and cross-functional influence skills.
• Background running operational metrics and risk control programs (preferred).
• Data analysis skills such as SQL, Excel, and data visualization (preferred).

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