Senior Manager, Scaled Detection & Enforcement, Trust & Safety

Written by the T&S Network from Etsy's posting.

Leads a team of Trust & Safety Specialists who detect and remove policy-violating content and behaviors on Etsy's marketplace. The work centers on proactive, scaled detection across policy verticals, with labeling operations and feedback loops for models, working with Policy, Product, Engineering and Analytics partners.

What you'd do

• Lead, mentor and coach a distributed team doing detection and removal of policy-violating content and behavior.
• Set short and long-term proactive abuse mitigation strategy across policy verticals with partner teams.
• Improve labeling operations and build feedback loops that feed model training.
• Work on precision and recall of detection systems with the aim of automating more enforcement.
• Identify new abuse trends, investigate root causes, and push scaled detection and insights to partners.
• Run risk assessments for new products and features before they launch.
• Handle critical issues with legal, regulatory or reputational risk, including ad-hoc weekend availability.

What it asks for

• Seven years of work in enforcement at scale, model operations, label design or abuse detection at a trust and safety team, tech company or online platform.
• 3 years of team management experience developing high-performing teams.
• Demonstrated record of operational improvements and solving hard problems.
• SQL and AI-prompting skills.
• Ability to gather requirements, explain models, and iterate with partners remotely across geographies.
• Strong written and verbal communication and cross-functional influence, including in high-stakes situations.

Worth knowing

• Exposure to potentially graphic, sensitive and offensive content.
• Ad-hoc weekend availability for critical issues.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Etsynorth_east before you apply. If we got something wrong, report this listing.