Group Director, Enforcement

Location: 3 Locations
Salary range: Not stated
Workplace: In office
Level: Director
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be M5, Director. The typical base salary for that level in Scaled Ops & Moderation is $150k to $220k at an employer this size. Key skills at this level: sets the operating model across regions, sites and vendor partners, owns cost per action and quality as a single accountability, and runs 24/7 operations across jurisdictions with different labor realities.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as M5.

Apply on Ofcom

The role, in T&S terms

Written by the T&S Network from Ofcom's posting.

Senior executive role leading Ofcom's Enforcement Group, a team of around 110 that identifies and responds to non-compliance affecting consumers and competition in online safety, telecoms and postal sectors, plus competition matters in broadcasting. The group monitors complaints, opens formal investigations, issues penalties and seeks redress, and runs dispute resolution in telecoms, postal and broadcasting. The role sits on the Senior Management Team and reports to the Chief Executive.

What you'd do

Set Ofcom's overall enforcement strategy with other Group Directors, within the wider corporate strategy.
Oversee the group's workplan and portfolio of cases and projects, managing risk, time, quality and cost.
Lead accountability for high profile, contentious investigations and the decisions made in them.
Decide when enforcement or other compliance tools are the better route, working with online safety, infrastructure and connectivity policy teams.
Lead external engagement with senior stakeholders, including government, and act as an ambassador for Ofcom.
Oversee drafting of internal and published decisions that are often subject to court scrutiny.
Lead the group's recruitment, development and retention of a diverse team, and take a full part in SMT leadership and transformation.

What it asks for

Deep background in enforcing competition, consumer or regulatory law.
Senior executive leadership, including running specialist teams.
History of owning decisions on public, disputed cases.
Experience communicating arguments to senior colleagues, external stakeholders and the media.
Experience working collaboratively across a matrixed organisation.

Worth knowing

Permanent role.

Terms in this role

Online Safety Act.: The name of more than one country's law. The UK's, from 2023 and enforced by Ofcom, requires services to assess and reduce the risk of illegal content and of harm to children. Australia's, from 2021, is enforced by the eSafety Commissioner.
Ofcom.: The UK communications regulator. It enforces the Online Safety Act.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Ofcom before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago