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Policy Enforcement Manager, Creativity Standards

Etsy

Location
Brooklyn, New York
Salary range
USD $106,000 – $144,000 base
Workplace
In office
Level
Manager
Job family
Policy & Standards
Posted
Recently

The T&S Network estimates this role to be M3, Manager. The typical base salary for that level in Content Policy & Governance is $130k to $200k in New York. Key skills at this level: owns a policy area end to end, from drafting through enforcement guidance, runs consultation with legal, product and operations without losing the policy intent, and designs enforcement ladders proportionate to harm and to error cost.

Learn more about this and similar levels
Why this level

Estimated from the posting rather than stated by the employer: the posting states the level in its title · the title reads as M3 · asks for 3+ years · posts $106k to $144k base in New York.

Apply on Etsy

The role, in T&S terms

Written by the T&S Network from Etsy's posting.

Enforcement role on Etsy's marketplace that defines and upholds the Creativity Standards, making sure items sold align with the principle of supporting human creativity. It sits in the Creativity Standards team within Trust & Safety, which develops policy, guides sellers and enforces standards while balancing integrity with seller experience.

What you'd do

  • Own enforcement operations for vertical policies, reporting on activity and leading changes to policy, taxonomy, or workflows.
  • Take point on high-priority cases and policy incidents, coordinating with Policy, Legal, Marketing, Comms, and Brand.
  • Spot emerging abuse trends and run post-mortems and deep dives to find violation drivers.
  • Turn findings into solutions for Product and Engineering to reduce Creativity Standards violations.
  • Coach enforcement staff on spotting trends and reading data.
  • Lead focus areas in the Ops vertical such as workflow expansion, QA and training, tooling, or detection.
  • Track KPI and SLA metrics, flag anomalies, and work with Analytics and Engineering on enforcement tools.

What it asks for

  • 3 years of policy enforcement or Trust & Safety experience, at Etsy or a related industry.
  • Proven record managing cross-functional teams and projects from start to finish.
  • Experience staying calm and coordinating response when stakes are high.
  • Analytical, data-driven skills for identifying trends and emerging problems.
  • Solid grasp of how creators work and of the online platforms they use.
  • Prior work with T&S tools and platforms would be a plus (preferred).

Worth knowing

  • Handling sophisticated and potentially triggering content.
  • Up to 25% travel.

Terms in this role

Prevalence.
How often people see violating content, usually counted as views of it per 10,000 views. A common way to measure enforcement.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Etsy before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago

About Etsy

The employer

About Etsy

Marketplaces and commerce · Government, NGO and academia · Founded 2005

Company profile

Global marketplace for unique and creative goods, connecting creative sellers with buyers.

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