Investigation Specialist, Sales Abuse Pre Operations-VAR

Written by the T&S Network from Amazon's posting.

Investigation work on selling partner risk in Amazon's ecommerce payments space, where investigators authenticate customers and complex transactions to eliminate online risk. The role sits in Shopping Experience Protection Operations, a center of excellence whose goal is building trust with buyers, brands, vendors, sellers and employees.

What you'd do

• Investigate selling partner risk cases across ecommerce and payments transactions
• Authenticate customers and complex transactions using analytical and problem-solving skills
• Make most decisions independently with limited supervision from the manager
• Communicate in writing and verbally with management, risk analysts, risk engineers and third parties
• Contact customers by phone when needed to resolve cases
• Contribute to department development and be evaluated on productivity and quality assurance

What it asks for

• 1+ years of customer service experience (required)
• Experience in payments or e-commerce (required)
• Previous trust and safety experience (preferred)
• Fluent English in speaking, writing and reading (required)
• Hands-on familiarity with Microsoft Office tools (required)
• Willingness to work flexible shifts including weekends, nights and holidays (required)
• High school diploma or equivalent (preferred)

Worth knowing

• Work includes weekends, nights and/or holidays

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Amazonnorth_east before you apply. If we got something wrong, report this listing.