Advisor I, Customer Service – Japanese Safety Investigation Specialist

Written by the T&S Network from Concentrix's posting.

Customer service advisor role resolving non-routine problems for a client's products or services, handled through inbound calls, outbound calls, or internet contacts.

What you'd do

• Resolve non-routine customer problems about the client's product or service
• Clarify customer requirements and probe for understanding before resolving issues
• Listen to customer concerns and respond with empathy while building rapport
• Notate accounts accurately and document work in the call tracking database
• Meet contractual KPIs for customer service delivery
• Offer additional products or services where appropriate
• Take part in activities aimed at improving customer satisfaction

What it asks for

• High school diploma (preferred six-plus months of customer service experience)
• Strong computer navigation and PC skills
• Clear written and verbal communication
• Strong problem solving and attention to detail
• Able to keep up steady, repetitive work at high volume and pace
• Ability to rotate shifts as needed

Worth knowing

• Rotating shifts as needed

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrixnorth_east before you apply. If we got something wrong, report this listing.