Workforce Management Specialist (Monetisation Integrity Ops)

Written by the T&S Network from TikTok's posting.

Workforce planning for monetization integrity operations, covering content moderation and ads review staffed in-house and at vendor sites. The team sits within MI Workforce Management and is there to make sure operations are staffed to match incoming volume and aligned with platform growth.

What you'd do

• Plan headcount for all MI Operations workforce needs across in-house and vendor sites so the right staff are available at the right time.
• Agree required Auto-Moderation levels with internal teams to optimize human-review performance.
• Find where forecasts miss and fix them, and set and maintain OKRs that push performance higher.
• Coordinate with operations on headcount needs and cross-utilization when moderation volumes spike or absenteeism rises.
• Monitor operational performance, evaluate schedules against incoming volume, and assess productivity, quality and service standards using performance and financial data.
• Analyze business and operational data to produce executive-level insights on rightsizing, economies of scale and operations improvements.

What it asks for

• 5+ years in data, business or product analytics, or workforce management.
• Proven business partnering and cross-functional project experience with hands-on capacity planning in a multi-channel, multi-site tech or media company.
• Deep understanding of operational statistics and service-environment business dynamics.
• Expert Excel and advanced SQL skills.
• Knowledge of forecasting models and methods.
• Ads or content moderation experience (preferred).
• Business intelligence tools such as Tableau or Power BI (preferred).

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.