Content Moderator Advisor (Bilingual: Spanish/English) - Amman
- Location
- JOR Amman - Suliman Al Nabulsi St, Abdali Mall Building, Abdali Boulevard, Amman, Jordan
- Salary range
- Not stated
- Workplace
- In office
- Level
- Agent or moderator
- Job family
- Content Moderation
- Posted
- Recently
The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Jordan. Most of our pay data comes from US roles. If you work in Trust & Safety in Jordan, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.
Why this level
Estimated from the posting rather than stated by the employer: the title reads as S2 · asks for 2+ years.
The role, in T&S terms
Written by the T&S Network from Concentrix's posting.
Content moderation advisor role reviewing flagged online accounts, images, videos and text to confirm they sit in the right category and contain no illegal material. Work is done for a client's platform under the client's policies, and the advisor escalates violations with internal tools.
What you'd do
- Evaluate online content against the relevant client policies and procedures.
- Review accounts flagged for potentially sensitive content to check for policy violations.
- Visually review images, videos, accounts and text, including highly sensitive and explicit material, daily.
- Escalate policy violations using internal tools when needed.
- Keep quality high on each case and meet monthly KPIs including productivity.
What it asks for
- 0-2 years of relevant experience, preferably in customer service or call center work (preferred)
- A bachelor's or diploma-level credential in a related discipline
- Fluent Spanish, written and verbal
- Basic to intermediate English (B1)
- Basic knowledge of Microsoft Office packages
- Familiarity with customer service platforms and tools
Worth knowing
- Daily exposure to highly sensitive and explicit content
- Shift-based work including weekends and public holidays
Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Concentrix before you apply. If we got something wrong, report this listing.
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Still listed 13 hours ago
About Concentrix
The employer
About Concentrix
Vendors and BPOs · Newark, CA · More than 100,000 people · Founded 2004
Global outsourcer providing customer support and content moderation teams.
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