Content Moderation - Bilingual Czech/English

Location: Thessaloniki, Greece
Salary range: Not stated
Workplace: In office
Level: Agent or moderator
Job family: Content Moderation
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Greece. Most of our pay data comes from US roles. If you work in Trust & Safety in Greece, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as S2.

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The role, in T&S terms

Written by the T&S Network from TaskUs's posting.

Content moderation for a social media client's apps, applying the client's content policy to videos, news stories, pictures, political ads and profiles and scoring them on age-appropriateness, violence, sexual content and political transparency. The posting places the role in an outsourced BPO setting for a client's platform, with wellness support tied to exposure to disturbing material.

What you'd do

Review videos, news stories, still pictures, political ads and social media profiles on a computer each day.
Rate content for how suitable it is for younger viewers, how violent it is, how sexual it is and how transparent political material is.
Apply the client's content policy and handling procedures consistently.
Identify subtle differences in meaning in digital communication and enforce the client's terms of use.
Monitor user reports of abuse on the site and escalate changes that affect performance or KPIs.
Attend wellness coaching sessions and wellness groups, and take part in resilience and reporting programs.

What it asks for

Roughly a year of prior work in shared services or customer experience operations.
Completed secondary schooling or an equivalent credential.
Fluent reading, speaking and writing in English and Czech.
Strong interpersonal and written communication skills, with empathy.
Cultural and political awareness of the relevant market and region.

Worth knowing

Exposure to graphic and disturbing content, including child exploitation and abuse, animal torture, gang violence, murder and hate speech.
Work is with an outsourcing firm serving a client's social media platform.
Employees may be reassigned to other projects based on staffing needs.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TaskUs before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago