Content Moderation - Bilingual Persian/English

Written by the T&S Network from TaskUs's posting.

Content moderation for a social media client's apps, applying the client's content policy to videos, news stories, pictures, political ads and profiles. Reviewers score content for age-appropriateness, violence, sexual content and political transparency, and enforce the client's terms of use on reported abuse. The posting places the role in a Persian and English market and lists child exploitation, animal torture, gang violence, murder and hate speech among the disturbing material reviewers may see.

• Hate speech

What you'd do

• Review videos, news stories, still pictures, political ads and social media profiles on a computer each day.
• Rate each item on age-appropriateness, violence, sexual content and political transparency.
• Apply the client's content policy and handling procedures consistently to each item.
• Work through user abuse reports and tell apart subtle shifts in meaning in digital communication.
• Escalate changes that may affect performance or KPIs through appropriate channels.
• Complete training on enforcing the client's policies and participate in wellness and reporting initiatives.

What it asks for

• One or more years of prior operations work in a shared services or customer experience setting.
• High school diploma or equivalent.
• Fluent reading, writing and speaking in English and Persian.
• Strong interpersonal, verbal and written communication skills.
• Cultural and political awareness of the market and region supported.
• Empathy.

Worth knowing

• Exposure to graphic and disturbing content, including child exploitation and abuse, is unavoidable.
• Counseling, wellness coaching and wellness groups are required for employees.
• Vendor role serving a client's social media platform.

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TaskUsnorth_east before you apply. If we got something wrong, report this listing.