Bilingual Dutch/English Content Moderation-Suriname based candidates only

Location: Thessaloniki, Greece
Salary range: Not stated
Workplace: In office
Level: Agent or moderator
Job family: Content Moderation
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Greece. Most of our pay data comes from US roles. If you work in Trust & Safety in Greece, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as S2.

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The role, in T&S terms

Written by the T&S Network from TaskUs's posting.

Content moderation for a social media client, where the role applies the client's content policy to videos, news stories, pictures, political ads and social media profiles and scores them for age-appropriateness, violence, sexual content and political transparency. The posting describes it as a TaskUs outsourced project serving a social media platform, with bilingual Dutch and English handling.

What you'd do

Review videos, news stories, still pictures, political ads and social media profiles on a computer each day.
Rate each item for how suitable it is for minors, how violent it is, how sexual it is and whether political ads are transparent.
Apply the client's content policy and handling procedures consistently to digital content.
Monitor user reports of abuse on the site and enforce the client's terms of use.
Escalate changes that may affect performance or required KPIs through appropriate channels.
Follow security and confidentiality measures and project requirements tied to the work.
Take part in employee assistance, reporting initiatives and training with the wellness team.

What it asks for

Roughly a year of prior work in shared services or customer experience operations.
Completed high school or an equivalent qualification.
Fluent reading, writing and speaking in English and Dutch.
Strong interpersonal, verbal and written communication skills.
Cultural and political awareness of the market and region supported.

Worth knowing

Exposure to graphic and disturbing content, including child exploitation and abuse, animal torture, gang violence, murder and hate speech.
Wellness coaching, wellness groups, counseling and resiliency programming offered.
Vendor role: work is with TaskUs serving a client's platform.
Employees may be reassigned to other TaskUs projects based on staffing needs.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TaskUs before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago