VP, Global Head of Trust & Safety

Written by the T&S Network from Cloudflare's posting.

Leads the global Trust & Safety team at Cloudflare, a cloud network, handling legal requests for customer information and abuse complaints across its products. The team investigates and engineers processing these requests through automated systems and manual escalation, and sets the policies that govern them.

• Fraud and scams

What you'd do

• Lead a globally distributed team of investigators and engineers that runs 24/7/365.
• Create and maintain policies and processes for legal requests and abuse complaints.
• Ensure consistent, timely, and fair policy application across circumstances and locations, including AI-powered automation.
• Partner with Policy, Legal, and Product teams to build policies that can be enforced at scale.
• Work with engineers on automated tools to improve efficiency and decision-making.
• Manage tense escalations involving sensitive material, and own fraud and user safety issues such as account takeovers.
• Speak for the company to peers, regulators, enterprise clients, and reporters, and grow the public transparency reports.

What it asks for

• 15+ years of leadership in Trust and Safety, fraud, risk, threat intelligence, or customer support handling requests for information and abuse at scale.
• 8+ years managing a large team.
• Background handling police requests and legal demands for customer data.
• Deep technical understanding of how the Internet works and the roles of online service providers.
• Familiarity with law enforcement access and intermediary liability approaches.
• Experience working with C-suite executives.
• Experience with analytics and data-driven business insights.

Worth knowing

• Work involves sensitive content and emotionally charged escalations.
• On-demand mental health support and Employee Assistance Program offered.

Terms in this role

Transparency report.

A published account of how a service enforced its rules over a period: removals, appeals, government requests. The DSA requires them in the EU.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Cloudflarenorth_east before you apply. If we got something wrong, report this listing.