Director, Trust & Safety

Written by the T&S Network from Lyft's posting.

Senior leadership of Trust & Safety at Lyft's Safety & Customer Care organization, covering global safety compliance, transparency and risk, business enablement that turns strategy into execution across products and markets, and safety integration for acquired and partner businesses. The role sits on the T&S leadership team and reports to the Senior Director and GM of Trust & Safety.

What you'd do

• Oversee global safety compliance, transparency reporting, and risk assessment functions across markets and products.
• Partner with Legal and Regulatory Compliance to anticipate new requirements across markets and business models.
• Set T&S strategy and escalation paths for acquired businesses and strategic partners joining the platform.
• Shape the T&S operating model, launch safety playbooks, and align teams on priorities and ownership.
• Run planning, goal-setting, and business review cadences, and prepare Board and executive materials.
• Manage budgets and resource tradeoffs, and build leaders who own large, complex safety areas.

What it asks for

• 10+ years of relevant experience in T&S, safety, risk, integrity, customer or platform operations.
• Led at least two T&S functions such as product and policy, or policy and operations, at scale.
• 5+ years of people leadership, including managing leaders of leaders.
• Experience leading T&S at a scaled consumer tech, marketplace, mobility, social, or sharing-economy platform.
• Owned significant budgets and built scalable operating models and performance systems.
• Strong analytical and financial judgment for business cases and resource allocation.
• Executive communication and stakeholder management skills.

Worth knowing

• Exposure to descriptions and reports of violence, sexual assault, harassment, and other distressing incidents.
• Possible participation in legal proceedings such as depositions.

Terms in this role

Transparency report.

A published account of how a service enforced its rules over a period: removals, appeals, government requests. The DSA requires them in the EU.

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