Rapid Response Manager, Trust and Safety

Written by the T&S Network from Google's posting.

Manages YouTube's response to emerging escalations, owning enforcement of Community Guidelines end to end from identifying a possible violation through removal and appeals. The role leads a team handling global operational readiness for major events and high-impact incidents, and sits within YouTube's Trust and Safety team.

• Child safety and grooming

What you'd do

• Lead and develop a team, keeping global operations ready for major events, crises and high-impact incidents.
• Triage, investigate, resolve and track complex policy escalations using internal tools and tracking systems.
• Assess cross-product, high-severity escalations for regulatory risk, operational impact and required enforcement actions.
• Serve as subject matter expert on Community Guidelines and drive policy and process improvements across policy areas.
• Build preventive tooling with Engineering and run postmortems to stop systemic failures.
• Watch disturbing, contested and at times offensive videos against Community Guidelines and Partner Program rules.
• Draft and review executive communications and partner with teams to land sensitive regional policy decisions.

What it asks for

• Work across several countries on child safety and/or controversial online content (preferred).
• Track record of improving efficiency and running processes at scale (preferred).
• Experience working with Engineering, Legal and Product partners to drive execution or resolve crises (preferred).
• Strong communication skills to build consensus across stakeholders (preferred).
• Comfort in fast-paced, ambiguous settings, using quantitative insights to reduce uncertainty (preferred).

Worth knowing

• Exposure to graphic, controversial and sometimes offensive video content.
• On-call work on weekends and holidays on a rotational basis.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Googlenorth_east before you apply. If we got something wrong, report this listing.