Rapid Response Analyst (Bilingual Portuguese) - Trust and Safety

Written by the T&S Network from TikTok's posting.

Front-line incident response for a platform's Trust & Safety work, coordinating responses to major global incidents and running proactive sweeps for violative content and emerging trends. The Rapid Response team keeps users safe by handling incidents at varying levels of severity, with this role focused on escalations from LATAM and Brazil.

What you'd do

• Lead the crisis management plan and execution for Trust & Safety incidents.
• Run proactive sweeps across features to find violative content and emerging trends early.
• Contain high-risk content quickly during live incidents.
• Work with PR, policy, legal, product, and engineering teams to shape incident responses and messaging.
• Design and refine containment workflows that mix automation with human review.
• Analyze incident data to surface risk and turn findings into mid-term and long-term improvements.
• Lead post-incident evaluations and iterate on response playbooks.

What it asks for

• Bachelor's degree and 4+ years in T&S incident, risk, investigations, escalations, or crisis management, or related areas.
• Proficient in Portuguese, reading and writing.
• Working effectively in a high-tempo environment.
• Strong quantitative skills and SQL for finding patterns and enforcement gaps.
• Practical use of content moderation enforcement tools.
• Understanding of T&S challenges and global online safety legal and regulatory frameworks.
• Experience at a technology or digital platform company (preferred).

Worth knowing

• May be exposed to harmful content as part of core work, projects, incident requests, or by chance.
• Availability to work weekends on a rotational basis.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.