Trust & Safety Analyst

Written by the T&S Network from Accenture's posting.

Trust and Safety analyst work for Accenture Operations, which runs Trust and Safety services for platform company clients. The role reviews and decides on user profiles, audio, video and text content, and investigates and escalates issues reported by users or flagged by the system. The posting places the role in Tier 1, 2, 2.5 and Executive review teams.

• Hate speech

What you'd do

• Review user profiles, audio, video and text content against community guidelines, policies and legal requirements.
• Investigate, escalate or resolve issues reported by users or flagged by the system.
• Analyze multiple factors and policies to summarize enforcement decisions on policy gap areas.
• Work with cross-functional teams to bring issues to resolution quickly and efficiently.
• Perform content reviews and research, and advise multiple teams through consultations.
• Suggest fixes to support tools and workflows by joining projects with other teams.
• Probe AI systems with hostile edge-case prompts to see how they hold up.

What it asks for

• 3 to 5 years of experience in content moderation or a related field.
• Any graduation degree.
• Demonstrated history of driving initiatives and managing executive stakeholders.
• Track record of adaptability in a fast-paced environment.
• Knowledge of community guidelines and policies, and of regulations governing online content such as child protection and data protection laws.
• Interest in content moderation, with passion for hate or child safety work (preferred).

Worth knowing

• Exposure to objectionable or disturbing content, including graphic, violent and sexual material.
• Required participation in a Trust & Safety well-being program.
• Work with a vendor serving a client's platform.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenturenorth_east before you apply. If we got something wrong, report this listing.