GN-I&E- S&P Trust and Safety Consultant

Written by the T&S Network from Accenture's posting.

Management consulting work on Trust & Safety strategy and operations for clients across industries, covering content moderation, policy enforcement, risk workflows and operating models. The role centers on helping clients integrate AI-driven tools into their T&S functions. It sits in Accenture's Software & Platforms practice within Industry Consulting.

What you'd do

• Lead T&S consulting engagements by assessing current operations and finding gaps in workflows, tooling, governance and policy enforcement
• Evaluate client operating models and define a path to a mature, scalable T&S function
• Counsel senior client executives on structuring T&S operations that weigh integrity, user experience and compliance together
• Identify where automation and AI-assisted decisions can reduce risk and improve consistency
• Take responsibility for T&S outputs at each AI stage, from model checks and risk reviews to ongoing monitoring and post-training analysis
• Design target-state operating models covering role structures, escalation paths, quality frameworks and roadmaps
• Turn regulatory requirements and best practices into recommendations for client policy and enforcement frameworks

What it asks for

• Three to six years in T&S, content moderation, platform integrity or a nearby field
• Working grasp of how moderation queues, enforcement rules, escalations and QA function
• Functional familiarity with AI/ML in T&S, such as automated classifiers, risk models and human-in-the-loop systems
• Hands-on work redesigning operating models, org charts or process flows
• Prior management consulting or advisory experience (preferred)
• Knowledge of online safety regulation such as DSA, Online Safety Act or NetzDG (preferred)

Worth knowing

• Travel may be required based on client engagements

Terms in this role

Online Safety Act.

The name of more than one country's law. The UK's, from 2023 and enforced by Ofcom, requires services to assess and reduce the risk of illegal content and of harm to children. Australia's, from 2021, is enforced by the eSafety Commissioner.

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