Trust & Safety Specialist, Content Moderation

Location: Strava Dublin
Salary range: EUR €54,000 – €56,000 base
Workplace: Hybrid
Level: Agent or moderator
Job family: Content Moderation
Posted: Last week

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Ireland. Most of our pay data comes from US roles. If you work in Trust & Safety in Ireland, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the title reads as S2 · asks for 3+ years.

Apply on Strava

The role, in T&S terms

Written by the T&S Network from Strava's posting.

Content moderation operations on a consumer fitness app with a global community of athletes. The work is queue-based review of user reports and proactive flags, enforcing community standards across spam, harassment, impersonation, graphic content and child safety. The Trust & Safety Ops team sits in Product Management and builds scalable moderation systems with Legal, Policy and Engineering.

What you'd do

Review user reports and proactive detection flags in the moderation tool and Intercom.
Decide on content and account enforcement under the community rules, acceptable use terms and team guidance.
Meet SLA targets across tiered response times while keeping decision accuracy and consistency high.
Escalate edge cases, novel policy questions and high-severity child safety or legal request cases to senior staff or Legal.
Contribute to compliance review workflows for the DSA and the Take It Down Act.
Flag policy gaps, tooling friction and recurring content patterns to improve operations.
Own weekend coverage and act as primary contact for Saturday escalations on the weekend schedule.

What it asks for

At least 2-3 years of content moderation, online safety or trust and safety operations experience on any platform type.
Comfort regularly reviewing graphic content including harassment, spam, child safety material and self-harm.
Strong judgment applying policy to ambiguous cases and articulating reasoning.
Clear, concise written communication for escalating sensitive issues.
Experience with Intercom or similar ticketing or support platforms (preferred).
Familiarity with DSA, GDPR or similar moderation regulatory frameworks (preferred).
Working fluency in a second European language (preferred).

Worth knowing

Exposure to graphic and sensitive content including child safety material.
Weekend day schedule (Saturday or Sunday) for weekend coverage.

Terms in this role

Digital Services Act (DSA).: The EU law that sets how online services handle illegal content and user complaints: notice and action, statements of reasons, appeals, transparency reports, and risk assessments for the largest platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Strava before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago