Trust & Safety New Associate

Locations: Navi Mumbai · Hyderabad · Austin, 323 Congress Avenue, Corp
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. The typical base salary for that level in Scaled Ops & Moderation is $40k to $60k. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer · asks for 1+ years.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation for a client platform's user profiles, audio, video and text, handling content reported by users or flagged by systems. The team is an Accenture Trust and Safety offering that helps platform companies keep their services safe and scale their businesses.

What you'd do

Review user profiles, videos, texts and images against client policies.
Investigate content and apply client policies to decide outcomes.
Classify or remove content using specific tools and channels per client guidelines.
Escalate or resolve issues reported by users or flagged by the system.
Pass difficult content cases up to the wider Trust and Safety group.
Suggest workflow improvements to raise process quality and efficiency.
Keep current with changes to client policies and processes through training and workgroups.

What it asks for

Any graduation degree.
0 to 1 years of experience.
Proficient English for interpreting content, with strong verbal and written communication.
Basic internet research skills.
Strong attention to detail, critical thinking and decision-making.
Awareness of social trends, political situations and current affairs.

Worth knowing

Exposure to graphic, violent, sexual or otherwise objectionable content.
Access to Accenture's well-being support program for Trust and Safety staff.
Rotational shifts.
Work from office role.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago