Trust & Safety Associate

Written by the T&S Network from Accenture's posting.

Accenture's Trust & Safety associates review and act on user profiles, audio, video and text for client platforms, investigating and escalating content reported by users or flagged by the system. The posting also places the role in responsible AI work, where associates test and challenge AI systems and platforms, including generative AI, for integrity, quality and safety.

• AI misuse and jailbreaks

What you'd do

• Review, classify, remove or engage with user content according to client guidelines using specified tools and channels.
• Escalate tricky content cases onward to the wider T&S team for resolution.
• Track changes to client policies and guidelines and keep current on content moderation and responsible AI regulation.
• Write prompts that probe large language models on sensitive topics such as medical and legal advice.
• Assess model responses for appropriateness, refusals and appended disclaimers against client definitions.
• Work with teammates to build a shared understanding of responsible AI issues from model responses.
• Help shape content moderation and responsible AI best practices and governance guidance.

What it asks for

• Any graduation degree.
• One to three years of experience in content moderation or a related field.
• Strong coping, emotional resilience and stress-management skills.
• Excellent English comprehension, communication and writing skills.
• Ability to apply client policies objectively without personal bias.
• Strong attention to detail, critical thinking and decision-making.
• Deep familiarity with the internet, internet platforms and internet culture (preferred).

Worth knowing

• Exposure to objectionable, disturbing, graphic, violent or sexual content, including adversarial scenarios for AI systems.
• Access to employer-provided well-being support and resources for this exposure.

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