Trust & Safety Associate - Voice

Written by the T&S Network from Accenture's posting.

Content moderation and responsible AI work for Accenture's Trust and Safety offering, which serves platform companies. The role reviews user profiles, audio, video and text, investigates and escalates reported or flagged issues, and tests AI systems with adversarial prompts to assess their outputs.

• AI misuse and jailbreaks

What you'd do

• Review, classify, or remove user content according to client guidelines using specific tools and channels
• Look into, settle, and pass along hard content cases to the wider T&S team
• Write and run prompt strategies that probe large language models on sensitive topics such as medical and legal advice
• Analyze model responses for appropriateness, refusals, or appended disclaimers against client definitions
• Collaborate with team members on responsible AI issues arising from model responses
• Help shape best-practice standards for moderation and responsible AI governance

What it asks for

• Any graduation degree
• 1 to 3 years of experience
• Capacity to bounce back from repeated exposure to disturbing material
• Excellent communication and problem-solving skills
• Understanding of political and social conditions in the relevant market and region
• Ability to keep up with changing client policies and generative AI regulation

Worth knowing

• Exposure to objectionable or disturbing content, including graphic, violent, sexual, or egregious material
• Required participation in a well-being support program for the Trust and Safety community
• Work is for a client platform through Accenture

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenturenorth_east before you apply. If we got something wrong, report this listing.