Quality & Training Specialist - Albanian Speaking - Video Safety Operations

Written by the T&S Network from TikTok's posting.

Quality and training work for video safety operations: auditing human moderation of video content for Albanian-market enforcement accuracy, and turning policy into consistent execution across moderation teams. The Market Lead bridges high-level policy and frontline execution, focusing on systemic scalability, operational risk, and team excellence.

What you'd do

• Run regular analytical audits of human moderation against data protection and Trust & Safety standards and audit targets
• Perform root cause analysis on recurring quality issues and turn error patterns into feedback for guidelines and operations teams
• Make expert calls on hard, unclear, or high-stakes cases and check the benchmark sets used to measure enforcement accuracy
• Lead calibration sessions to keep moderation teams consistent and work with BPO partners and internal policy teams
• Manage edge cases and drive policy cascades so updates reach all internal and external partners
• Lead or support training rollouts for policy and guideline changes, especially for BPO staff

What it asks for

• Track record of auditing quality and tracking targets in trust and safety, compliance, or high-volume settings, keeping data clean
• Strong root cause analysis skills and ability to spot trends and suggest process changes that reduce error rates
• Solid command of content policies and standard operating procedures
• Fluency in data visualization, reporting, and QA or calibration tools
• Ability to use AI to streamline workflows
• Fluency in Albanian
• English at a level that works as the main language on the job

Worth knowing

• Works shifts, weekends, and public holidays as operational needs demand
• Role supports a BPO partner operation

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.