Quality & Training Specialist - Video Safety Operations, Danish Speaking

Written by the T&S Network from TikTok's posting.

Quality and training work for human moderation of video content in the Danish market. The role audits moderator decisions against safety policies, runs root cause analysis on recurring errors, and leads calibration and policy rollouts across moderation teams, including outsourced BPO partners. It sits in a Quality & Training team that ensures safety policies are enforced accurately and consistently at scale.

What you'd do

• Run regular analytical audits of human moderation against data protection and Trust & Safety standards and audit targets.
• Perform root cause analysis on recurring quality issues and turn error patterns into feedback for guidelines and operations teams.
• Act as the go-to expert on hard edge cases and check the benchmark sets used to measure enforcement accuracy.
• Lead calibration sessions to keep decisions consistent across moderation teams.
• Manage unprecedented edge cases and drive policy cascades to internal and external partners.
• Lead or support training rollouts for policy and guideline changes, especially for BPO staff.
• Prepare weekly and monthly reports on market accuracy, error trends, and policy gaps using QA and calibration tools.

What it asks for

• Track record auditing moderator work and tracking performance targets in trust and safety, compliance, or high-volume ops.
• Strong root cause analysis skills and ability to spot trends and suggest process changes that reduce error rates.
• Solid grasp of content policies and SOPs, and sound judgment on tricky or high-stakes escalations.
• Excellent stakeholder management, including leading calibration sessions and delivering training.
• Fluency in data visualization, reporting, and QA or calibration tools.
• Ability to use AI to streamline workflows and give feedback on system functionality.
• Fluency in Danish required, plus fluency in English as primary working language.

Worth knowing

• Commitment to shifts, weekends, and public holidays as operational needs demand.

Terms in this role

BPO.

Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.