Lead, Trust & Safety U.S. Operations

Written by the T&S Network from Snap's posting.

Leads a people-management team of T&S Specialists in Snap's Trust & Safety Global Operations & Enablement group, which keeps Snapchatters safe by enforcing Community Guidelines and terms of service. The role also covers supporting legal and regulatory compliance and policy as Snap's regulatory footprint grows, working cross-functionally with Policy, Legal, Product and Engineering.

• Child sexual abuse material
• Self harm and suicide

What you'd do

• Lead and develop a growing team of T&S Specialists while becoming a subject matter expert in their workflows.
• Own safety projects end to end, including execution, training, data assessment and results presentation to stakeholders.
• Liaise with global safety partners and handle time-sensitive inquiries from users and internal or external stakeholders.
• Use data to shape decisions, flag emerging user issues, and anticipate risks and escalations.
• Improve operational workflows and push toward scalable automated solutions for manual and automated moderation.
• Help write scalable enforcement guidance and refine policy using enforcement, product and market data.
• Track industry trends to inform Snap's thought leadership and T&S operations.

What it asks for

• Four years of relevant experience and a bachelor's degree or equivalent experience.
• Proven people leadership, including hiring, motivating and retaining talent.
• Experience reviewing sensitive content with close attention to detail.
• Strong analytical skills with large data sets and tools such as Advanced Excel, Looker or Tableau.
• Prior experience interacting with regulators, NCMEC or law enforcement.
• Has helped product and engineering staff ship tools that raise trust on a platform.
• About a year spent directly with product and engineering teams (preferred).

Worth knowing

• Exposure to sensitive content that may be offensive or disturbing, including child exploitation, graphic violence and self-harm.
• Wellness measures and support offered for team members handling sensitive content.
• Coordinates across time zones such as London, NYC and LA.

Terms in this role

NCMEC.

The National Center for Missing & Exploited Children, a US nonprofit. It runs the CyberTipline, where US-based online services must report apparent child sexual abuse material they find.

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