Senior Trust and Safety Operations Analyst

Written by the T&S Network from Amazon's posting.

Trust and Safety analyst work on Twitch, the live streaming service, keeping its communities safe from online harms. The role handles user reports of policy violations and prioritizes sensitive issues such as child safety and terrorism and violent extremism, within the Trust & Safety team alongside analysts around the world.

• Terrorism and violent extremism

What you'd do

• Assess user reports of Twitch policy violations and take appropriate action promptly.
• Review graphic, violent, or disturbing imagery and video in investigations, enforcement, and third-party engagements.
• Respond to internal and external escalations.
• Work shifts that include some weekends and holidays.
• Maintain expert knowledge of Twitch policies, site features, and internal documentation.
• Use data and SQL to find risk trends, mitigate risk, and improve workflows.

What it asks for

• 4+ years in compliance, legal, governance, audit, risk or loss prevention, or equivalent.
• 4+ years in T&S, risk operations, investigations, fraud, moderation, escalations, or crisis work, or something close.
• Track record of probing complicated safety problems and deciding on risk when facts are unclear.
• Able to handle disturbing material in a professional manner.
• Comfortable with SQL, data tools, or AI-assisted work.
• Ability to analyze large datasets and turn findings into actionable recommendations.
• Experience working with Policy, Legal, and Engineering partners.

Worth knowing

• Exposure to graphic, violent, or disturbing imagery and video, with access to wellness resources.
• Shift rotation including some weekends and holidays.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Amazonnorth_east before you apply. If we got something wrong, report this listing.