Content Reviewer Croatian

Location: Lisbon, Santos 37
Salary range: Not stated
Workplace: In office
Level: Agent or moderator
Job family: Content Moderation
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Portugal. Most of our pay data comes from US roles. If you work in Trust & Safety in Portugal, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: the posting states the level in its title · the title reads as S2 · asks for 18+ years.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation for a platform company's Croatian-language market, reviewing user profiles, audio, video and text, and investigating, escalating or resolving reported or system-flagged content. The work sits in Accenture's Trust and Safety offering for client platforms, and the role is to review content against client guidelines and keep communities safe.

What you'd do

Review, classify and remove content under client guidelines using specified tools and channels.
Analyze user profiles, audio, video and text content, including items reported by users or flagged by the system.
Investigate and resolve complex content issues, relaying them to the broader Trust and Safety team.
Track changing client policies and guidelines and apply updates to daily review.
Advocate for the user community within the review process.
Take part in process improvement work, training programs and workgroup discussions.
Discuss socially sensitive topics as part of keeping communities safe.

What it asks for

Croatian at C1 level or above.
English at B2 level or above.
Strong coping, emotional resilience and stress-management skills.
Ability to make objective decisions against client policy without personal bias.
Strong attention to detail, critical thinking and decision-making.
Ability to synthesize information from multiple streams.
Familiarity with internet platforms and internet culture.

Worth knowing

Exposure to graphic, violent, sexual or egregious content.
Well-being support program designed for Trust and Safety staff.
Rotating shifts, weekends and holidays.
Work for a client platform through an outsourcing services firm.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago