Immediate Intake | Indonesian-Speaking Malaysians I Content Reviewer

Accenture

Location
Kuala Lumpur, Vertical Corp. Tower B
Salary range
Not stated
Workplace
In office
Level
Agent or moderator
Job family
Content Moderation
Posted
Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Malaysia. Most of our pay data comes from US roles. If you work in Trust & Safety in Malaysia, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels
Why this level

Estimated from the posting rather than stated by the employer: the title reads as S2.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation and responsible AI work for a client platform, covering review of user profiles, audio, video and text, plus escalation and resolution of reported or system-flagged issues. The team also tests and challenges generative AI systems through adversarial prompting. The role is delivered by Accenture's Trust & Safety team as a line of defense for online content quality and safety.

What you'd do

  • Review, classify, remove or otherwise act on content under client guidelines using specified tools and channels.
  • Investigate complex content issues and relay them to the broader Trust and Safety team.
  • Track changes to client policies and guidelines and apply them to decisions.
  • Write and run prompt strategies that probe large language models on medical, legal and other sensitive topics.
  • Assess model responses for appropriateness, refusals and disclaimers against client definitions.
  • Work with teammates to build a shared understanding of responsible AI issues from model outputs.
  • Contribute to best practices and guidelines for moderation and responsible AI governance.

What it asks for

  • Excellent comprehension and communication in Bahasa Indonesia.
  • Strong coping, emotional resilience and stress-management skills.
  • Ability to judge content objectively, free of personal beliefs, against client policy.
  • Strong attention to detail and critical thinking.
  • Comfort synthesizing information from multiple streams.
  • Deep familiarity with the internet, platforms and internet culture (preferred).
  • Working sense of local politics and society in the market and region served (preferred).

Worth knowing

  • Exposure to objectionable, disturbing, graphic, violent or sexual content.
  • Required participation in a Trust and Safety well-being support program.
  • Rotational shifts including weekends and public holidays in a 24/7 operation.
  • Work is delivered for a client platform by Accenture.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago

About Accenture

The employer

About Accenture

Vendors and BPOs · Dublin, Ireland · Founded 2001

Company profile

Professional services firm whose operations business staffs Trust and Safety teams.

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