Accenture Trust & Safety Specialist with English and Norwegian

Location: Krakow
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Poland. Most of our pay data comes from US roles. If you work in Trust & Safety in Poland, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.

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The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation and responsible AI work for Accenture's Trust & Safety offering, which serves platform companies and other organizations. The role reviews and actioned user profiles, audio, video and text against client guidelines, and also tests large language models with prompts on sensitive topics such as medical and legal advice to assess their responses.

What you'd do

Review, classify, or remove user content according to client guidelines using specific tools and channels.
Investigate, resolve, and escalate complex content issues to the wider Trust and Safety team.
Analyze model responses for appropriateness, refusal, or appended disclaimers against client definitions.
Build and carry out prompt approaches that probe large language models on sensitive subjects.
Track changing client policies and shifts in generative AI shortcomings and responsible AI regulation.
Work with teammates to build a shared understanding of responsible AI issues from model outputs.
Help shape best practices and rules for moderation and responsible AI governance.

What it asks for

Need to stay calm under pressure and manage stress well.
English and Norwegian at B2 level or higher, with excellent comprehension and communication.
Ability to perform duties objectively, without personal bias, in line with client policies.
Strong attention to detail and critical thinking.
Comfort synthesizing information from multiple streams.
Prior outsourcing, customer service, or moderation work would count in your favor (preferred).
Familiarity with responsible AI, internet platforms, and internet culture (preferred).

Worth knowing

Exposure to objectionable, graphic, violent, sexual, or disturbing content, and to adversarial scenarios for AI systems.
Required participation in a well-being support program designed for Trust & Safety staff.
Rotating 7-day shifts across 7:00 to 15:00, 15:00 to 23:00, and 23:00 to 7:00.
Work is performed for Accenture's clients as a professional services provider.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago