Trust & Safety Specialist

Written by the T&S Network from Hasbro's posting.

Investigations and case management for the Wizards Play Network and Organized Play programs at Wizards of the Coast, covering player and partner concerns in game communities such as Magic: The Gathering and Dungeons & Dragons. The team works to keep play spaces positive, safe, and welcoming across regions, with consistent and fair policy application.

• Fraud and scams

What you'd do

• Carry sensitive cases from start to finish, pulling evidence from company systems and outside context.
• Document findings and apply program rules with sound judgment.
• Decide whether partner-reported issues get resolved or escalated after assessing their impact.
• Explain policy outcomes to partners and players, including in emotionally charged conversations.
• Set the processes and standards the wider team follows for handling inquiries and probes.
• Advise leadership and cross-functional teams on consistent policy application and program direction.

What it asks for

• At least three years in T&S, investigations, fraud work, or similar, ideally running programs or complex caseloads (preferred)
• Skill in calming conflicts and handling the toughest cases (preferred)
• Strong critical thinking and investigative skills (preferred)
• Familiarity with WPN policies (preferred)
• Knowledge of Magic: The Gathering or gaming/retail industry experience (preferred)
• Understanding of or work in regions like Latin America or Asia-Pacific (preferred)

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