Product and Process Solutions Specialist - Live & Monetization, Trust & Safety

Written by the T&S Network from TikTok's posting.

Drives quality across content moderation and policy enforcement workflows for TikTok's Live and Monetization surfaces. The team works with front-line moderation teams to monitor operational performance, find quality fluctuations, and fix root causes through data-driven improvement initiatives.

What you'd do

• Monitor quality performance, flag fluctuations and trends, and run initiatives to improve moderation outcomes.
• Analyze granular data to find performance gaps and investigate their root causes.
• Turn findings into actionable recommendations and follow action plans from identification through execution.
• Partner with front-line teams to improve consistency, execution, and operational performance.
• Sync with operations and partner teams on which quality priorities and improvement opportunities matter most.

What it asks for

• Fluent English for daily communication and work tasks.
• Experience in Trust & Safety, including content moderation, policy enforcement, and quality management.
• Demonstrated project management and ability to manage competing priorities.
• Careful checking, clear analytical reasoning, and a methodical approach to solving problems.
• Ability to work well across functions and communicate clearly with stakeholders.
• Experience with granular data analysis, including root cause investigation (preferred).
• Familiarity with Brazilian and Latin American culture and operating environments (preferred).

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.