Product & Process Solutions Program Management Lead (Account, Interaction & Search Safety), Trust & Safety

Written by the T&S Network from TikTok's posting.

Product operations program management inside Trust & Safety, translating business demands for account, interaction and search safety into system and workflow solutions that operations teams execute. The team also builds the tools, processes and metrics behind sustainable operational excellence, and runs operations analysis and reporting.

What you'd do

• Run the General Product Operations Team day to day and tie its output to business goals.
• Mentor and coach team members on skills and career goals while building a collaborative team culture.
• Prepare operations for new feature launches and ramp-ups, including safety measures.
• Coordinate cross-functional teams to integrate and execute new product features.
• Develop and monitor KPIs for operational performance and analyze data for trends, issues and improvement opportunities.
• Provide leadership with regular reports on operational performance, process improvements and resource needs.

What it asks for

• Five or more years in product operations, team management or a similar field.
• Bachelor's degree in business, operations or a related field, or equivalent work experience.
• Proven experience leading cross-functional teams and driving operational excellence across multiple priorities.
• Solid grasp of content moderation workflows, product development cycles and how operations run day to day.
• Exceptional problem-solving and analytical skills with a data-driven approach to decisions.
• Excellent communication skills for working with stakeholders across the organization.
• Experience with platform tools and systems, focused on scalability and efficiency.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.