Trust & Safety New Associate (Malaysian Indonesian Speaker) | Fresh Graduates Welcome

Location: Kuala Lumpur, Vertical Corp. Tower B
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Malaysia. Most of our pay data comes from US roles. If you work in Trust & Safety in Malaysia, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation work for Accenture's Trust & Safety team, which serves platform clients by reviewing and acting on user profiles, audio, video and text. The team also tests AI systems and large language models for appropriateness on sensitive topics like medical and legal advice, and it works on responsible AI governance.

What you'd do

Review, classify, or remove user content according to client guidelines using specific tools and channels.
Analyze user profiles, audio, video and text, and investigate or escalate issues reported by users or flagged by the system.
Resolve complex content issues and relay them to the broader Trust and Safety team.
Develop and run prompt strategies to probe large language models on sensitive topics such as medical and legal advice.
Assess model responses for appropriateness, refusals, and disclaimers against client definitions.
Help draft best practices and guidelines for moderation and responsible AI policy.

What it asks for

Excellent comprehension and communication in Indonesian.
Ability to stay emotionally steady and manage stress when handling hard material.
Ability to judge content objectively, free of personal beliefs, under client policies.
Strong attention to detail and critical thinking.
Comfort synthesizing information from multiple streams.
Previous BPO, customer service, or content moderation experience (preferred).

Worth knowing

Exposure to objectionable, graphic, violent, sexual, or disturbing content.
Required participation in a well-being support program for Trust & Safety staff.
Rotating shifts and non-standard hours.
Role is with a professional services firm serving platform clients.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago