Trust & Safety New Associate – English Support | Fresh Grads Welcome

Location: Kuala Lumpur
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Malaysia. Most of our pay data comes from US roles. If you work in Trust & Safety in Malaysia, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation work for Accenture's Trust & Safety team, which serves platform clients by reviewing user profiles, audio, video and text, and handling content reported by users or flagged by systems. The role also includes testing large language models for responsible AI issues in sensitive topic areas.

AI misuse and jailbreaks

What you'd do

Review, classify, or remove content according to client guidelines using specified tools and channels.
Investigate, resolve, and escalate complex content issues to the wider Trust and Safety team.
Build and run prompt strategies to probe large language models on topics like medical and legal advice.
Assess model responses for appropriateness, refusal, or added disclaimers against client definitions.
Keep up with changing client policies and generative AI shortcomings.
Contribute to written standards for moderation and responsible AI oversight.

What it asks for

Excellent English comprehension and communication skills.
Good at managing stress and recovering from emotionally heavy material.
Ability to judge content objectively, without personal bias, under client policy.
Strong attention to detail and critical thinking.
Comfort synthesizing information from multiple streams.
Earlier BPO, support desk, or moderation work helps (preferred).

Worth knowing

Exposure to objectionable, graphic, violent, or sexual content.
Required participation in a well-being support program for Trust & Safety staff.
Rotating shifts and non-standard hours.
Work is for Accenture serving platform clients.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

Tired of job hunting?

Let the roles come to you. Switch on Available, and when a hiring manager or recruiter brings us a role that fits, we'll put you forward. Never to the company you work for.

Join Hidden Talent

Still listed 14 hours ago