Social Support Lead, Trust and Safety Compute

Written by the T&S Network from Google's posting.

Developer support work inside Trust & Safety Compute for Google Play, Android and the Chrome Web Store. The team builds trust with critical developers, handles policy issues proactively, and works on regional user harm. The role moves that work from reactive to proactive, multi-channel engagement across external community platforms and forums.

What you'd do

• Run community channels, including technical configuration and analytics that turn social data into reporting for cross-functional teams.
• Oversee monitoring that resolves developer problems and catches reputational threats on platforms, even when no official handle is tagged.
• Drive adoption of automation and AI tools with partner teams to raise response capacity and fix developer pain points.
• Coordinate vendor teams with subject matter guidance and quality audits.
• Coach agents to respond with empathy and a human touch.
• Take a rotating on-call shift, including weekend and holiday coverage.

What it asks for

• Bachelor's degree, or equivalent hands-on experience.
• 3 years running vendor-led operations and improving processes with an AI-first mindset.
• Experience managing corporate crisis events with possible legal or regulatory implications (preferred).
• Experience coordinating responses across Legal, PR and Engineering for high-pressure stakeholders (preferred).
• Skill with data visualization and social management tools (preferred).

Worth knowing

• Rotating on-call responsibilities, including weekends and holidays.
• Coordinates vendor teams that perform frontline response work.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Googlenorth_east before you apply. If we got something wrong, report this listing.