Trust & Safety – English (New Associate | Fresh Grads Welcome)

Location: Kuala Lumpur
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Malaysia. Most of our pay data comes from US roles. If you work in Trust & Safety in Malaysia, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation and responsible AI work for a client's platform, reviewing user profiles, audio, video and text and escalating or resolving reported or flagged issues. The team also tests large language models with adversarial prompts to check their responses for appropriateness, and it sits as a line of defense for online content quality and safety.

AI misuse and jailbreaks

What you'd do

Review, classify, or remove user content according to client guidelines using specified tools and channels
Take complex content cases, work them through, and pass the hard ones up to the wider Trust and Safety team
Build and run prompt strategies that probe large language models on medical, legal, and other sensitive topics
Assess model responses for appropriateness, refusals, and disclaimers against client definitions
Work with teammates to build a shared understanding of responsible AI issues from model outputs
Keep current on client policy changes and on generative AI shortcomings and regulation
Help shape best practices and guidance for content moderation and responsible AI policy

What it asks for

Ability to handle stress and stay emotionally steady under sustained exposure to hard material
Excellent English comprehension and communication skills
Strong attention to detail and critical thinking
Ability to set personal bias aside and apply client policies objectively
Comfort synthesizing information from multiple streams in a fast-paced setting
Deep familiarity with internet platforms and internet culture (preferred)
Cultural and political awareness of the market and region supported (preferred)

Worth knowing

Exposure to objectionable, graphic, violent, or sexual content, and adversarial AI scenarios
Required participation in a well-being support program for the Trust & Safety community
Rotational shift work

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

Tired of job hunting?

Let the roles come to you. Switch on Available, and when a hiring manager or recruiter brings us a role that fits, we'll put you forward. Never to the company you work for.

Join Hidden Talent

Still listed 14 hours ago