Trust & Safety Associate - Tamil Speaking

Location: Bangkok
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Thailand. Most of our pay data comes from US roles. If you work in Trust & Safety in Thailand, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.

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The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation for a platform client under Accenture's Trust and Safety offering. Reviewers analyze and act on user profiles, audio, video, and text reported by users or flagged by the system, with the work covering Tamil-language content. The posting places the role inside a team that keeps online communities safe for the client platforms it serves.

What you'd do

Review, classify, and or remove content under client guidelines using specific tools and channels.
Analyze user profiles, audio, video, and text-based content for policy violations.
Investigate and resolve content issues reported by users or flagged by the system.
Hand off hard cases to the wider Trust and Safety team for further action.
Act as an advocate for the user community.
Take part in process improvement initiatives aimed at quality and efficiency.
Join continuous training programs and workgroup discussions.

What it asks for

Ability to handle stress and stay emotionally steady while reviewing disturbing material.
Excellent comprehension and communication in Tamil and English.
Ability to apply client policies objectively without personal bias.
Strong attention to detail and critical thinking.
Comfort synthesizing information from multiple streams.
Familiarity with internet platforms and internet culture.
Cultural and political awareness of the market and region supported.

Worth knowing

Exposure to graphic, violent, sexual, or egregious content.
Support from Accenture's well-being program built for Trust and Safety staff.
Rotating shifts, non-standard hours, weekends, and holidays.
Work is performed for a client platform through Accenture Operations.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago