Trust & Safety Associate (Japanese Speaker)

Location: Kuala Lumpur
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Malaysia. Most of our pay data comes from US roles. If you work in Trust & Safety in Malaysia, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation and responsible AI work for a client's platform, covering review of user profiles, audio, video and text, plus escalation and resolution of user-reported or system-flagged issues. The team also tests and challenges AI systems and their responses on sensitive topics such as medical and legal advice.

What you'd do

Review, classify, and remove or act on content according to client guidelines using specific tools and channels.
Investigate and resolve complex content issues, then relay them to the broader Trust and Safety team.
Build and run prompt strategies to probe large language models on responsible AI topics, including medical and legal advice.
Judge whether model answers are appropriate, inappropriate, a refusal, or a response with a disclaimer, per client definitions.
Work with teammates to build a shared understanding of responsible AI issues raised by model outputs.
Help draft best practices and guidelines for moderation and responsible AI governance.

What it asks for

Excellent comprehension and communication in both English and Japanese.
Strong attention to detail and critical thinking.
Ability to set aside personal bias and apply client policies objectively.
Comfort synthesizing information from multiple streams.
Ability to work rotating shifts and non-standard hours.
Deep familiarity with internet platforms and internet culture.
Good emotional resilience and ways to manage stress.

Worth knowing

Exposure to objectionable, disturbing, graphic, violent, or sexual content, and to adversarial AI scenarios.
Required participation in a well-being support program built for the Trust and Safety community.
Rotating shifts and non-standard work hours.
Role is with a professional services firm serving client platforms.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago