Trust and Safety Associate - Japanese speaker

Location: Kuala Lumpur, Vertical Corp. Tower B
Salary range: Not stated
Workplace: In office
Level: Individual contributor
Job family: T&S Operations
Posted: Recently

The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Malaysia. Most of our pay data comes from US roles. If you work in Trust & Safety in Malaysia, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.

Learn more about this and similar levels

Why this level

Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.

Apply on Accenture

The role, in T&S terms

Written by the T&S Network from Accenture's posting.

Content moderation work on a client platform's user profiles, audio, video and text, covering reported and system-flagged issues. The role sits inside Accenture's Trust and Safety offering, which serves platform companies, and works from client guidelines in Japanese and English.

What you'd do

Review, classify, and or remove content under client guidelines using specific tools and channels.
Analyze and review user profiles, audio, video, and text-based content.
Look into hard content cases, settle them, and pass them up to the wider T&S team.
Track changing client policies and guidelines and keep current with them.
Advocate for the user community.
Take part in process improvement initiatives and continuous training and workgroup discussions.
Discuss socially sensitive topics to keep communities safe.

What it asks for

Excellent comprehension and communication in both English and Japanese.
Solid resilience and ways to handle stress and emotional strain.
Ability to decide objectively, free of personal beliefs, in line with client policies.
Strong attention to detail and critical thinking.
Comfort synthesizing information from multiple streams.
Familiarity with internet platforms and internet culture.
Knowledge of the political and social context in the market and region covered.

Worth knowing

Possible exposure to graphic, violent, sexual, or egregious content.
Well-being support program designed for the Trust and Safety community.
Shifts from 7:30am to 4:30pm with rotational days.
Work is with a professional services firm serving client platforms.

Terms in this role

BPO.: Business process outsourcing: a vendor that runs work such as content review for client platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Accenture before you apply. If we got something wrong, report this listing.

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Still listed 14 hours ago