TikTok Shop - Global Moderation Process Program Manager

Written by the T&S Network from TikTok's posting.

Designs and maintains global moderation processes, workflows and governance for TikTok Shop, covering enforcement across listings, sellers and content. Sits in GNE Moderation, which works to keep the marketplace safe and compliant by combining human review, machine learning and automation across global markets.

What you'd do

• Set up and upkeep global moderation processes, workflows and governance frameworks
• Build escalation frameworks, SOPs and operational controls for moderation operations
• Align regional moderation teams with global standards and execution guardrails
• Partner with regional teams to put global processes and initiatives into practice
• Identify process gaps and moderation risks through data-driven analysis
• Monitor process compliance and workflow effectiveness across global markets
• Translate operational pain points into tooling and automation requirements with Product

What it asks for

• Experience managing global operations, governance or moderation-related programs
• Track record leading process overhaul and operational efficiency work
• Skill at managing stakeholders and working across functions
• Strong analytical, problem-solving and strategic thinking
• Experience with moderation, trust and safety, governance or platform operations (preferred)
• Familiarity with AI, automation and operational tooling (preferred)

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.