Safety Program Manager (Trust building), TikTok Platform Responsibility

Written by the T&S Network from TikTok's posting.

Product safety narrative work for TikTok's Platform Responsibility team, which builds the systems that keep the community safe. The role writes canonical internal and external narratives about product safety, aligns product with PR, GR and Legal before and during launches and crises, and serves as the product-side contact for those teams.

What you'd do

• Hold a standing schedule of updates on product methods and roadmap for PR, GR and Legal.
• Drive cross-functional pre-launch alignment for major safety launches, defining risks and communication prerequisites like Help Center articles and FAQs.
• Write canonical internal references on recurring high-stakes topics such as minor safety, predatory behavior governance and machine-moderation logic.
• Maintain the safety design philosophy as a living document and check that product decisions and external statements reflect it.
• Serve as the strategic product-side point of contact for required communications and lead product input to inquiries and crisis responses.
• Coach product managers on narrative construction and stakeholder communication.

What it asks for

• Track record driving cross-functional work across Product, Comms, GR and Legal without direct authority.
• Depth in at least one safety and compliance vertical, such as minor safety, content integrity or AI safety.
• Working fluency with at least one major safety regulatory regime, such as UK OSA, EU DSA or US state laws.
• Demonstrated ability to turn technical product logic into persuasive narratives; writing samples required.
• Fluency in written and spoken Chinese.

Terms in this role

Digital Services Act (DSA).

The EU law that sets how online services handle illegal content and user complaints: notice and action, statements of reasons, appeals, transparency reports, and risk assessments for the largest platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.