Associate - T&S - Moderation Services 5A
- Location
- 1702-HS Malaysia: 2nd floor, quill 9, Petaling Jaya
- Salary range
- Not stated
- Workplace
- In office
- Level
- Individual contributor
- Job family
- Content Moderation
- Posted
- Recently
The T&S Network estimates this role to be S2, Agent / Moderator. We don't yet know typical pay for this level in Malaysia. Most of our pay data comes from US roles. If you work in Trust & Safety in Malaysia, add your pay to help others. Key skills at this level: reads queue health from the metrics and knows which ones lie, balances accuracy, throughput and wellbeing as one problem, and runs a shift against demand that spikes without warning.
Why this level
Estimated from the posting rather than stated by the employer: an unranked title at an outsourcer.
The role, in T&S terms
Written by the T&S Network from Genpact's posting.
Content and digital publishing work sits under a Moderation Services line within Genpact's T&S practice. The posting describes creating, editing and auditing digital content across websites and platforms, aligned to brand guidelines and business goals. The posting does not name a specific harm, abuse area or moderated surface.
What you'd do
- Create, edit and update digital content across websites and other platforms.
- Coordinate with cross-functional teams so content matches brand guidelines and business objectives.
- Monitor and analyze content performance metrics and suggest improvements to user engagement.
- Help schedule and push content live on several digital platforms.
- Run regular content audits to keep material accurate, relevant and consistent.
- Refine content workflows with teams so the process runs better.
- Give input and feedback to improve content quality and user experience.
What it asks for
- Bachelor's or master's degree in commerce, economics, finance, business administration or business analytics.
- Advanced English proficiency, C1 level.
- CISSP certification (preferred).
- HubSpot Content Marketing certification (preferred).
Worth knowing
- Rotating work shift for Malaysia.
Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Genpact before you apply. If we got something wrong, report this listing.
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Still listed 14 hours ago
About Genpact
Operations outsourcer with a Trust and Safety delivery line.
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