TikTok Local Services - Creator & Content Policy Manager

Written by the T&S Network from TikTok's posting.

Governance and experience work for TikTok Local Services, the commerce product that connects users with restaurants, hotels and attractions through POI, short videos, LIVE and search. The team designs end-to-end programs to keep the creator and content ecosystem trustworthy and fair while supporting business growth.

What you'd do

• Devise governance strategies to protect trust across the creator and content ecosystem.
• Analyze issues using data and user feedback, then implement measures to improve ecosystem safety.
• Write policies covering regulatory, compliance, cultural and promotional issues for creators and content.
• Set governance controls across the creator lifecycle, including onboarding, offboarding, benefits, funds and account health.
• Balance risk controls against growth needs of legitimate creators and businesses.
• Monitor the ecosystem with data and investigations, respond to emergencies and run ad hoc investigations.

What it asks for

• 5+ years of hands-on data-driven governance or experience program work in O2O, local services, e-commerce, seller risk or trust and safety.
• Bachelor's degree or higher, preferably in a quantitative field such as math, statistics, engineering or data analytics.
• Proficiency with SQL, Python or Excel for querying and data analysis (preferred)
• Strong strategic thinking and program management skills to lead complex projects across cross-functional teams (preferred)
• Familiarity with O2O or local services, governance and customer experience, and regulatory compliance (preferred)

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.