Rapid Response Analyst - Trust and Safety

Written by the T&S Network from TikTok's posting.

Front-line incident response for major global Trust & Safety events on a large short-video platform, covering proactive sweeps for violative content, live containment of high-risk material, and upkeep of the incident response playbooks. The Rapid Response team sits within Trust & Safety and exists to keep users safe by responding to incidents of varying severity.

What you'd do

• Coordinate the response to global Trust & Safety incidents, from emerging threats through to resolution.
• Run proactive sweeps across platform features to find violative content and emerging trends before they escalate.
• Contain high-risk content quickly during live incidents to limit escalation.
• Design and tune incident and containment workflows that mix automated tooling with human review.
• Analyze incident data to find risk areas and turn findings into mid-term mitigations and longer-term policy, product and process changes.
• Work with Public Policy, Legal, Product, Engineering, PR and other teams on incident communications and fixes.
• Lead post-incident reviews, measure how well response actions worked, and update playbooks.

What it asks for

• Comfortable and effective when work volume and pace are high.
• Strong quantitative skills and SQL proficiency for finding enforcement gaps in moderation systems.
• Working knowledge of global legal and regulatory frameworks for online safety and harm prevention.
• Ability to explain complex issues clearly to technical and non-technical stakeholders.
• Experience in a technology or digital platform environment (preferred).

Worth knowing

• May be exposed to harmful content as part of core work, projects, incident requests, or by chance.
• Rotational weekend availability required.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.