Policy Manager - Interactions, Global (Mandarin Speaking) - Trust and Safety

Written by the T&S Network from TikTok's posting.

Policy and program management for safety standards on Comments and Direct Messaging at TikTok, covering the highest-engagement interaction surfaces. The role drives policy execution from concept through implementation and works with Product and Engineering to turn policy into requirements for AI-first moderation and human review workflows.

• Spam and platform abuse
• Hate speech
• Harassment and bullying
• Misinformation

What you'd do

• Run prioritization, intake, and delivery cadence for Comments and DMs work-streams with owners, milestones, and dependencies.
• Keep one authoritative record of policies, SOPs, and decisions across the pillar.
• Own priority policy projects from problem framing through drafting, enforcement design, and launch.
• Make independent calls on ambiguous cases and document the reasoning for regional and functional stakeholders.
• Turn UK OSA and EU DSA duties into specific policy wording and enforcement updates.
• Translate policy intent into model, tooling, and labelling requirements with Product, Engineering, and AI/ML.
• Build the measurement layer for coverage, precision and recall, appeals, and user impact, and run root cause analysis on gaps.

What it asks for

• Bachelor's in policy, law, business, computer science, or a similar field.
• Five-plus years in policy ops, product policy, T&S, or program work at a tech or moderation company.
• Working familiarity with spam, hate, harassment, misinformation, and abuse/exploitation policy areas.
• Track record working with Product, Engineering, and AI/ML on policy-driven technical solutions, including AI-driven moderation tools.
• Proficiency in Chinese and English, required for work with Mandarin-speaking markets.
• Experience designing scalable processes and aligning cross-functional teams.
• Experience with global legal, regulatory, and cultural complexity (preferred).

Terms in this role

Digital Services Act (DSA).

The EU law that sets how online services handle illegal content and user complaints: notice and action, statements of reasons, appeals, transparency reports, and risk assessments for the largest platforms.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on TikToknorth_east before you apply. If we got something wrong, report this listing.